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Artificial Intelligence

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Why you
should not blindly
trust ChatGPT when
selecting an ERP System And why “Real” ERP Consultants are irreplaceable

Selecting an ERP system is a demanding process that requires, among other things, a rigorous evaluation of business requirements, essential software features, vendor profitability and long-term scalability of the solution. Often quite a costly affair! What would happen if your company were to forego high-priced consulting when selecting an ERP system and instead rely on the capabilities of ChatGPT or artificial intelligence? 🤖 Is this approach now an alternative?

ChatGPT as a Helpful AI Tool in the World of Work and in Everyday Life

ChatGPT offers a wide range of opportunities to increase productivity and efficiency and support creative processes. With its ability to generate complex texts, provide answers to a wide variety of questions and develop ideas, the AI tool has the potential to provide valuable support both in the world of work and in everyday life. You have certainly come to know and appreciate its advantages by now. 😊

ERP Selection Process: where Artificial Intelligence reaches its Limits

It seems almost tempting to use ChatGPT in companies for processes such as ERP selection and thus save high costs for consulting services, doesn’t it?

However, if you were to carry out ERP selection in your company exclusively on the basis of ChatGPT or a similar AI without asking a human consultant, various problems would arise. These mainly concern the depth and quality of the decisions you have to make when selecting an ERP system. What are some of the biggest risks?

1. Insufficient Consideration of Company Specifics

An ERP system must be tailored to the specific requirements of your company. AI tools such as ChatGPT can draw on general questions and data, but they are not able to understand and take into account the individual business processes, cultural circumstances and specific needs of your company. A customized solution that meets the actual requirements is usually impossible to identify without in-depth knowledge of the internal processes.

2. Lack of In-depth Analysis of Processes

The selection of an ERP system requires a detailed analysis of existing business processes, which are usually very complex and unique. AI can take general information into account, but an in-depth analysis that also reveals weaknesses and potential for improvement in the existing processes is something that human consultants with experience in process management can do better.

3. Lack of Support during Implementation and Change Management

Implementing an ERP system is a complex process that involves more than just selecting the software. It also involves implementation, training of employees, change management and long-term support. ChatGPT does not provide support for practical implementation and change management. ERP consulting is essential to ensure that all stakeholders are appropriately involved and that the transition to the new ERP system runs smoothly.

4. Unrecognizable Long-term Scalability and Flexibility

ChatGPT finds it difficult to assess how an ERP system will scale with the further development of your business or how well it can handle future technological developments and changes in your industry. Consultants with experience in the ERP world are not only able to address your company’s current situation, but can also incorporate long-term visions and growth prospects into their recommendations.

5. Poor Evaluation of Integrations

The integration of the ERP system with other enterprise systems (such as CRM, HR, SCM etc.) is critical to your success. ChatGPT cannot provide an accurate assessment of how well a particular ERP system can be integrated into your existing IT infrastructure. This is also where you benefit from the support of experienced consultants.

6. Lack of User Acceptance and Inadequate Training

Another important aspect that ChatGPT cannot adequately address is user acceptance of the new ERP system. Experienced consultants will not only help you select the right system, but also ensure that your employees are properly trained and that the system is used effectively. The success of an ERP project depends largely on the acceptance and commitment of the users - and this is where human expertise and empathy are needed.

ChatGPT as an additional Helpful Tool - but not for Final Decision Making

Artificial intelligence is limited in its ERP selection capabilities, so ChatGPT is not able to evaluate aspects that require a more detailed assessment - such as implementation challenges and real-world use cases. Here you need the support of “real” consultants who are familiar with the ERP selection and implementation and have sufficient experience.

An AI tool like ChatGPT should never replace ERP consulting, especially when it comes to the complex and individual needs of your company and the strategic aspects. It can only additionally enrich the selection process and provide supportive tips.

AI ERP Selection
ChatGPT can support the ERP selection process - but it cannot replace real consultants.